Why do translation agencies lose their best freelance translators?

Usually two things: late payments and poor communication. Freelancers can handle a short payment delay — what damages the relationship is being left in the dark. Agencies that set fixed payment dates, communicate proactively, and use a structured vendor portal retain their best translators far longer. Awtomated automates vendor PO generation, tracks payment status, and gives translators full visibility through their portal — so they never have to chase you for updates.